Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
Why do the payments go through Nature House?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
How much do I recieve after a pre-payment?
Uploading your nature house
How to add my house on the website?
What steps should I take when creating an advertisement?
How many ads can I create?
When will my ad go live?
Can I delete my advertisement?
How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
Where can I add/adjust my prices?
What is a price plan?
What is the difference between a fixed price plan and an advanced price plan?
How do I add my prices?
Where can I set my deposit?
How big should my photos be?
How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
How do I move a booking?
How can I accept a booking?
How do I reject a booking?
I'm receiving a booking request, now what?
What happens if the guest cancels?
I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
View the terms of delivery
What is the commission rate?
What is the commission calculated on?
When will I receive an invoice?
I receive an invoice, but I already made a payment
Reviews and messages
Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
How can I change my password?
How can I change my email address?
Creating an advertisement
Tell us something about your Nature House
How do I create a camping pitch?
How do I enter the location of my nature house?
How do I enter my facilities?
How do I add photos?
What is nature house extraordinary?
What do extraordinary nature houses have to meet?
What advantages does nature house have extraordinarily?
How can I apply for nature house extraordinary?
The new priceplan
How does the new price plan work?
How does the availability calendar work?
How do the basic prices work?
How do I set different prices?
My priceplan is incorrect, what to do right now?