Support Center
Contact Us
Coronavirus (COVID-19)
(
11
)
Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
See more
Payments
(
12
)
Why do the payments go through Nature House?
When will I receive the deposit?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
See more
Uploading your nature house
(
5
)
How to add my house on the website?
How many ads can I create?
No pets are allowed in my nature house, how do I indicate that?
How do I enter my check in/out times?
Can I delete my advertisement?
Availability
(
9
)
How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
See more
Add/adjust prices
(
7
)
Where can I add/adjust my prices?
How does adjusting prices work?
Where do I enter my extra costs?
How do I add my prices?
Where can I set my deposit?
See more
Adding/changing photos
(
3
)
How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
Bookings
(
6
)
I'm receiving a booking request, now what?
Where can I find the guest's details?
When will I receive contact details?
What happens if the guest cancels?
How do I reject a booking?
See more
Findability
(
3
)
I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
(
2
)
I receive an invoice, but I already made a payment
What is the commission rate?
Reviews and messages
(
3
)
Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
Extended prices
(
7
)
Why have my prices already been extended?
How do I check my extended prices?
How do I increase my prices for next year?
I don't want to rent out 2020 yet
I'm missing a period for 2020
See more
Working method Nature.house
(
2
)
Check the terms and conditions
How is the commission calculated?
