Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
Why do the payments go through Nature House?
When will I receive the deposit?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
Uploading your nature house
How to add my house on the website?
How many ads can I create?
No pets are allowed in my nature house, how do I indicate that?
How do I enter my check in/out times?
Can I delete my advertisement?
How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
Where can I add/adjust my prices?
How does adjusting prices work?
What is the difference between a fixed price plan and an advanced price plan?
Where do I enter my extra costs?
How do I add my prices?
How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
I'm receiving a booking request, now what?
Where can I find the guest's details?
When will I receive contact details?
What happens if the guest cancels?
How do I reject a booking?
I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
I receive an invoice, but I already made a payment
What is the commission rate?
Reviews and messages
Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
Why have my prices already been extended?
How do I check my extended prices?
How do I increase my prices for next year?
I don't want to rent out 2020 yet
I'm missing a period for 2020
Working method Nature.house
Check the terms and conditions
How is the commission calculated?