Support Center
Contact Us
Coronavirus (COVID-19)
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12
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Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
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Payments
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14
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Why do the payments go through Nature House?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
How much do I recieve after a pre-payment?
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Uploading your nature house
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7
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How to add my house on the website?
What steps should I take when creating an advertisement?
How many ads can I create?
When will my ad go live?
Can I delete my advertisement?
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Availability
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8
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How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
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Add/adjust prices
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7
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Where can I add/adjust my prices?
What is a price plan?
What is the difference between a fixed price plan and an advanced price plan?
How do I add my prices?
Where can I set my deposit?
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Adding/changing photos
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4
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How big should my photos be?
How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
Bookings
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11
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How do I move a booking?
How can I accept a booking?
How do I reject a booking?
I'm receiving a booking request, now what?
What happens if the guest cancels?
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Findability
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3
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I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
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5
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View the terms of delivery
What is the commission rate?
What is the commission calculated on?
When will I receive an invoice?
I receive an invoice, but I already made a payment
Reviews and messages
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3
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Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
My Account
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2
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How can I change my password?
How can I change my email address?
Creating an advertisement
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12
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Tell us something about your Nature House
How do I create a camping pitch?
How do I enter the location of my nature house?
How do I enter my facilities?
How do I add photos?
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Nature.house extraordinary
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4
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What is nature house extraordinary?
What do extraordinary nature houses have to meet?
What advantages does nature house have extraordinarily?
How can I apply for nature house extraordinary?
The new priceplan
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15
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How does the new price plan work?
How does the availability calendar work?
How do the basic prices work?
How do I set different prices?
My priceplan is incorrect, what to do right now?
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