Support Center
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Coronavirus (COVID-19)
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12
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Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
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Payments
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12
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Why do the payments go through Nature House?
When will I receive the deposit?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
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Uploading your nature house
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5
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How to add my house on the website?
How many ads can I create?
No pets are allowed in my nature house, how do I indicate that?
How do I enter my check in/out times?
Can I delete my advertisement?
Availability
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9
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How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
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Add/adjust prices
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7
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Where can I add/adjust my prices?
How does adjusting prices work?
Where do I enter my extra costs?
How do I add my prices?
Where can I set my deposit?
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Adding/changing photos
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3
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How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
Bookings
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6
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I'm receiving a booking request, now what?
Where can I find the guest's details?
When will I receive contact details?
What happens if the guest cancels?
How do I reject a booking?
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Findability
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3
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I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
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2
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I receive an invoice, but I already made a payment
What is the commission rate?
Reviews and messages
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3
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Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
Extended prices
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7
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Why have my prices already been extended?
How do I check my extended prices?
How do I increase my prices for next year?
I don't want to rent out 2020 yet
I'm missing a period for 2020
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Working method Nature.house
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2
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Check the terms and conditions
How is the commission calculated?
