Support Center
Contact Us
Coronavirus (COVID-19)
(
12
)
Cancellation policy: what am I entitled to as a landlord?
What does a contactless stay mean?
How do I offer guests a contactless stay in my nature house?
Guests want to rebook their stay, now what?
What are the conditions if my house is booked right now?
See more
Payments
(
14
)
Why do the payments go through Nature House?
Booking more than 7 weeks before arrival
Booking within 7 weeks before arrival
How much do I receive after a full payment?
How much do I recieve after a pre-payment?
See more
Uploading your nature house
(
7
)
How to add my house on the website?
What steps should I take when creating an advertisement?
How many ads can I create?
When will my ad go live?
Can I delete my advertisement?
See more
Availability
(
8
)
How do I block a period?
How do I delete a blocked period?
What do the different colours mean?
How do I manually change a blocked period?
How do I release a booked period?
See more
Add/adjust prices
(
7
)
Where can I add/adjust my prices?
What is a price plan?
What is the difference between a fixed price plan and an advanced price plan?
How do I add my prices?
Where can I set my deposit?
See more
Adding/changing photos
(
4
)
How big should my photos be?
How do I add photos?
What is my cover photo on the website?
Why can't I upload vertical photos?
Bookings
(
11
)
How do I move a booking?
How can I accept a booking?
How do I reject a booking?
I'm receiving a booking request, now what?
What happens if the guest cancels?
See more
Findability
(
3
)
I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Billing and payments
(
5
)
View the terms of delivery
What is the commission rate?
What is the commission calculated on?
When will I receive an invoice?
I receive an invoice, but I already made a payment
Reviews and messages
(
3
)
Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
My Account
(
2
)
How can I change my password?
How can I change my email address?
Creating an advertisement
(
12
)
Tell us something about your Nature House
How do I create a camping pitch?
How do I enter the location of my nature house?
How do I enter my facilities?
How do I add photos?
See more
Nature.house extraordinary
(
4
)
What is nature house extraordinary?
What do extraordinary nature houses have to meet?
What advantages does nature house have extraordinarily?
How can I apply for nature house extraordinary?
The new priceplan
(
9
)
How do the basic prices work?
My priceplan is incorrect, what to do right now?
How do I insert my availability?
How do I fill in my minimum and maximum stay?
How do I fill in my arrival and departure days?
See more
