Support Center
Contact Us
Bookings
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13
)
How do I move a booking?
How can I accept a booking?
How do I reject a booking?
I'm receiving a booking request, now what?
What happens if the guest cancels?
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Payments
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14
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Why do the payments go through Nature House?
How do I register at OnlinePaymentPlatform?
How do I change my bank account number?
When will I receive my payments?
How much do I recieve after a down payment?
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Billing and payments
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6
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View the terms of delivery
What is the commission rate?
What is the commission calculated on?
When will I receive an invoice?
I receive an invoice, but I already made a payment
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The priceplan
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6
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How does the price plan work?
How does the calendar work?
How do the basic prices work?
How do I set different prices?
How do I enter a price per person?
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Add/adjust prices
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3
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Where can I set my deposit?
How do I add my extra costs?
How do I add a last-minute?
Changes in the extra costs
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5
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Why have the extra costs changed?
Which changes affect the current settings?
Costs included in the price
Some tips to get you started!
How can additional costs be filled in now?
Availability
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9
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How does the availability calendar work?
How do I insert my availability?
How do I block a period?
How do I delete a blocked period?
How can I link my calendar?
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Uploading your nature house
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9
)
How to add my house on the website?
What steps should I take when creating an advertisement?
How many ads can I create?
When will my ad go live?
Can I delete my advertisement?
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Creating an advertisement
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14
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Tell us something about your Nature House
How do I create a camping pitch?
How do I enter the location of my nature house?
Guidelines: How to take the best photos
How do I enter my facilities?
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Findability
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3
)
I'm not being found at location, how is that possible?
Is it also possible to advertise from a number of people?
How is the order of the results determined?
Reviews and messages
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5
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Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
Can I leave a review about a guest?
Can I respond to a review?
My Account
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2
)
How can I change my password?
How can I change my email address?
Reporting requirement under DAC7
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7
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Information regarding DAC7
More information on the Tax Identification Number
Where can I find my cadastral data?
What happens with my data?
How do I fill in the required tax information as a private landlord?
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Writing your nature house description
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2
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Guidelines: How to write your Nature House advertisement
Adding a description in different languages
