FAQ Landlords Support Center

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I'm receiving a booking request, now what?

High five, a booking! Now it is important that you respond to this booking as soon as possible (max. within 24 hours), so that the guests know where they stand. This you do by:

1. Log in to the landlord area

2. On the dashboard you can see the pending booking at the top of the page

3. Click on 'View details' to view the details of the booking. Please note that the personal details of the guests are only visible after acceptance of the booking.

4. Do you want to accept the booking? Then click on the green button 'Accept booking'.

5. Should you refuse the booking? Then choose 'Refuse booking'.

6. You can also use the check mark and the cross on the dashboard to accept or reject.