Support Center
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Bookings
(
14
)
How do I move a booking?
How can I accept a booking?
How do I reject a booking?
I'm receiving a booking request, now what?
What happens if the guest cancels?
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Payments
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18
)
Why do the payments go through Nature House?
How do I register at OnlinePaymentPlatform?
How do I change my bank account number?
When will I receive my payments?
How much do I recieve after a down payment?
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Billing and payments
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5
)
What is the commission rate?
What is the commission calculated on?
Where can I find my invoices?
When will I receive an invoice?
I receive an invoice, but I already made a payment
The priceplan
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7
)
How does the price plan work?
How do the basic prices work?
Can I add a price setting to multiple advertisements?
How do I set different prices?
How do I enter a price per person?
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Add/adjust prices
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3
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Where can I set my deposit?
How do I add my extra costs?
How do I add a last-minute?
Changes in the extra costs
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5
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Why have the extra costs changed?
Which changes affect the current settings?
Costs included in the price
Some tips to get you started!
How can additional costs be filled in now?
Availability
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10
)
How does the availability calendar work?
How do I insert my availability?
How do I block a period?
How do I delete a blocked period?
How can I link my calendar?
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Uploading your nature house
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11
)
How to add my house on the website?
What steps should I take when creating an advertisement?
How many ads can I create?
When will my ad go live?
Can I delete my advertisement?
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Creating an advertisement
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15
)
Start renting out your house
Tell us something about your Nature House
How do I create a camping pitch?
How do I enter the location of my nature house?
How do I enter my facilities?
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Findability
(
2
)
I'm not being found at location, how is that possible?
How is the order of the results determined?
Reviews and messages
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5
)
Are guests able to write a review?
Guidelines for reviews
Guidelines for messages
Can I leave a review about a guest?
Can I respond to a review?
My Account
(
2
)
How can I change my password?
How can I change my email address?
Reporting requirement under DAC7
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11
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Information regarding DAC7
How do I fill in the required tax information as a private landlord?
How do I fill in the required tax information as a business landlord?
How do I fill in tax information for multiple people?
More information on the Tax Identification Number
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Impact label
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2
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What does the impact label mean?
How is the impact label constructed?
Writing your nature house description
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1
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Guidelines: How to write your Nature House advertisement
