How do I repay the deposit?
On the day of departure of the guests, you will receive an e-mail with the request to settle the deposit. The steps below explain how to do this.
1. Log in to your landlord area
2. Immediately in the dashboard, you can see under 'Open bookings' the booking of which the deposit can be processed
3. Choose for 'View details'
4. Click on the green button to complete the deposit
5. Under 'Safety deposit return amount', enter the amount that will be refunded to the guests. Is this not the full amount? Then fill in 'Comment' why a part of the deposit will be deducted
6. Then click on the button in the lower-left corner to complete the final settlement of the deposit
Please note: If you click away from the screen, while the deposit is still being processed, it is possible that the deposit will be reversed to the wrong account. Do not close the screen until it is clearly visible that the process has been completed. Sometimes it can take a bit longer, in which case you will have to wait a while.