What will change in the new payment flow?

From 27 October, we pay out the booking amount in one go, on the day of arrival. The deposit is settled after the stay. You don't need to do anything.

How it worked until now

Your guest paid a down payment when booking; this was paid out within two weeks.

The remaining amount followed seven weeks before arrival and was paid out on the day of arrival.

The deposit was settled after the stay and paid out to the guest and/or landlord.

How it works from now on

Your guest pays the down payment and remaining payment just as you're used to.

Both payments are combined into one payout: you receive the full amount on the day of arrival.

The deposit is settled after the stay and paid out afterwards.

Why we're making this change

This change is partly based on feedback from landlords. With one clear payment moment, your administration becomes much easier to manage and changing bookings becomes simpler. The new payment flow also makes it possible for guests to add extras to their booking and use gift cards in the future.

What happens to your existing bookings?

Nothing you need to take action on. We automatically move all existing bookings to the new payment flow. You don't need to change your settings, house rules or your own communication.

When will I receive my payments?

One payout on the day of arrival

You receive the full booking amount in one go, on your guest's day of arrival. We combine the down payment and remaining payment your guest makes into one payout. Our commission has already been deducted from the amount paid out.

The deposit is not part of this payout: it is settled after the stay and paid out afterwards. You can read more about this in How do I pay out the deposit?.

How the amount is calculated

How the down payment and remaining payment are calculated for your guest depends on when they book. Guests can book your nature house well in advance (more than 7 weeks before arrival) or at short notice (less than 7 weeks). This makes no difference to your payout: you always receive the full amount (excluding the deposit) on the day of arrival.

Tracking your payments

At the top of the landlord dashboard, select 'More' and then 'Payments'.

You'll now see an overview of your bookings and the related payments.

Please note: the amounts shown here are the net amounts you receive; our commission has already been deducted. The payout date is the date on which OPP releases the amount. When it then appears in your account depends on your bank.