What is the new cancellation policy and why was it introduced?

You can now set for yourself how long guests can cancel free of charge after their booking is approved. You set this under Cancellation Policy in your listing.

You can choose between two options:

• Free cancellation within 7 days (recommended): guests can cancel free of charge up to 7 days after their booking is approved. Note: this term only applies if the arrival date is more than 28 days away at the time of booking. If that's not the case, a free cancellation period of 24 hours after approval automatically applies, even if you've chosen this option.

• Free cancellation within 24 hours: guests can cancel free of charge up to 24 hours after their booking is approved.

After the free cancellation period, the standard cancellation terms apply: the guest gets a decreasing percentage of the rental sum refunded, while the deposit (if applicable) is always refunded in full.

Why this change? Research among guests showed that they're more likely to book when the cancellation terms are a bit more flexible. A longer free cancellation window lowers the threshold to book, which in turn creates opportunities for more bookings. That's why we recommend choosing 7 days.

Please note:

• Service fees are not refunded upon cancellation, unless it concerns a free cancellation. For bookings made from July 1, 2026 onward, service fees no longer apply at all.

• As long as the free cancellation period is still running, the booking is not yet final and the rental agreement has not yet come into effect.