Content Guidelines

When using our platform, it is important to us that you comply with applicable laws and regulations, provide accurate information, and treat others with respect.

In these guidelines, we explain what is and is not allowed when renting or listing nature houses, communicating with others, or using our platform in any other way. We also detail how we enforce these guidelines and what you can do if we take action against you. These content guidelines supplement our terms and conditions for renters and landlord.

1. General Rules for Using Our Platform

When using our platform, it's crucial that you adhere to applicable laws and regulations, provide accurate information, and treat others respectfully. This includes, but is not limited to, the following rules:

• Provide accurate and relevant details when creating your account.
• Fill in the requested information truthfully and completely.
• Do not impersonate someone else or claim affiliation with a particular entity you do not represent.
• Provide accurate and relevant details when listing an advertisement.
• Give an accurate and relevant description of the nature houses and its facilities.
• Ensure you do not provide misleading information or information not directly related to the advertisement.
• Do not post hateful, discriminatory, pornographic, offensive, threatening, intimidating, or similar unacceptable expressions in any form on our platform.
• Treat other users, providers, and platform staff respectfully at all times.
• Do not infringe on our rights or those of others, such as intellectual property rights or the right to privacy.
• Do not make or post false or fraudulent bookings or advertisements.
• Respect the security of our website and do not use scripts, bots, or other (partially) automated programs or methods for any purpose.

2. Guidelines for Posting Reviews

By posting a review, you help future guests choose a nature house. When leaving a review, please consider the following guidelines:

● Reviews that do not represent the personal experience of the writer or their travel companions

● Reviews motivated by the promise of payment, additional services, or a discounted rate

● Reviews influenced by the threat of extortion

● Reviews that include names of a cottage and/or landlord

● Reviews that can reveal the location of the nature house

● Reviews describing an experience with the landlord and not the nature house/environment

● Reviews with discriminatory content

● Spam, unwanted contact, or content repeatedly shared in an annoying manner

If your review violates the above points, or the content guidelines more broadly, it will not be posted.

3. Messaging Guidelines

We want everyone to be able to send and receive messages in a fun and respectful way. Therefore, we have established the following guidelines indicating what types of messages are not allowed on our platform.

Please keep these in mind in all forms of communication on our platform.

● Messages driven by the threat of extortion

● Messages where contact and/or address details are communicated

● Messages that can reveal the location of a nature house

● Messages with hateful, discriminatory, pornographic, offensive, threatening, intimidating, or similar unacceptable content.

● Messages with Spam, unwanted contact, or content repeatedly shared in an annoying manner.

We may exclude you from participating in our messaging system if you do not adhere to these guidelines.

4. How We Enforce Our Guidelines

To keep our platform safe and reliable, we use human evaluation combined with automated systems to identify content or activities clearly violating these content guidelines.

5. Measures

If we find that you are not adhering to these content guidelines, the rental terms and conditions, and/or applicable law, we will take action. We decide on a case-by-case basis in a careful, objective, and proportionate manner. When taking action, we will contact you to explain why we have made this decision.

Possible measures include:

● A warning.

● Adjusting your advertisement to comply with our content guidelines.

● Making your advertisement invisible or removing it (temporarily).

● Delaying a payment to you.

● Asking you to cancel or suspend scheduled bookings.

● Taking your account offline (temporarily).

● Terminating our collaboration.

6. Reporting Procedure

We at Nature House strive to ensure all information and messages on/via our platform fall within the frameworks set in our guidelines. If you believe any advertisements or users do not comply with our conditions, please send a (as detailed as possible) report to info@natuurhuisje.nl. We will address your report as quickly as possible, no later than within 14 days of receipt. If it takes longer, you will receive confirmation of your report within 14 days, and we will let you know when to expect a detailed response.

Regularly submitting erroneous reports is not intended. If you do, depending on the severity of the violation, we will first issue a warning. If you do not heed this warning, we will take your account offline for a reasonable period. When we take action, we will first contact you to explain why we have made this decision.

7. What Can You Do If You Disagree With Our Decisions?

If you disagree with the actions we take, such as making your advertisement invisible or removing it, or if you disagree with our response to a report you have submitted, you can file a complaint with us within six months after we have communicated our decision to you.

You can do this by contacting us at info@natuurhuisje.nl. We aim to provide a substantive response within 14 days.

It is not our intention for you to regularly submit evidently unfounded complaints. If you do, depending on the severity of the violation, we will first issue you a warning. If you do not heed this warning, then we will take your account offline for a reasonable period. When we take such action, we will first contact you to explain why we have made this decision. Additionally, you always have the right to submit a complaint to an alternative dispute

resolution entity. This is also possible if you disagree with how we have handled your complaint or report.