Can Nature house stop cooperation unilaterally?

We really appreciate that you have signed up with us as a landlord! However, we ask that you respect our terms and conditions. 

We may take action if you fail to comply with these rental conditions, our content guidelines, and/or applicable laws, or other rules regarding the use of the platform, such as when:

• You frequently provide evidently illegal content;
• You regularly make reports or complaints that are evidently unfounded;
•  We receive (recurring) complaints from guests about their stay in your nature house or other services you provide;
• The information you provided is incorrect or incomplete;
• Your advertisement is unlawful, not a nature house, or of poor quality;
• You circumvent the platform by renting your nature house directly to a guest;
• You submit fake reviews or coerce reviews.

We decide on a case-by-case basis, in a careful, objective, and proportionate manner, what action to take. Examples of measures include:

• A warning;
•  Adjusting your advertisement so that it complies with our content guidelines;
• Making your advertisement invisible or removing it;
• Temporarily taking your account offline;
• Terminating the collaboration.

If we take action, we will contact you and explain why we have made a decision. You can always file a complaint with us within 6 months after we have sent you a message about the action via info@nature.house or submit your complaint to a body for alternative dispute resolution.